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Overview

Time Limit: Customers can request a return within 30 days of purchase. We are unable to process returns beyond this time limit.
Return Conditions: Returned items must be unused, undamaged, and in their original packaging. We may not be able to process returns for items that show signs of damage or use.
Return Methods:Customers can choose to mail. Customer is responsible for return shipping costs.
Refund Policy:

Refund Method: Once we receive and inspect the returned item, we will issue a refund to the original payment method. Refunds will be processed within 7 business days of receiving the return.
Refund Amount: The refund amount will include the purchase price of the returned item, excluding any shipping fees or additional charges.
Refund Notification: We will notify customers via email or text message once the refund is processed.
Special Circumstances:

Product Quality Issues: If the return is due to a product quality problem, we will cover the return shipping costs and provide options for replacement or a full refund.
Incorrect Shipment: If we have mistakenly sent the wrong product

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.